Weightless: Terms & Conditions
1. Introduction
The Weightless website is owned and operated by Weightless Clinic Limited , a company incorporated in England and Wales with company number 86210 and registered office at 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
These Terms of Use affect your legal rights and obligations so please read them carefully. If you do not agree to be bound by these Terms of Use, do not use our website.
We’re at your disposal if you need any help or have any questions regarding our website. Simply drop an email to team@getweightless.co.uk or give us a call on 020 8050 1875
We reserve the right to update these Terms of Use from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible. You are responsible for regularly reviewing these Terms of Use so that you are aware of any changes to them.
2. Other applicable terms
You should familiarise yourself with our Privacy Policy, which also applies to your use of our Site and sets out the terms on which we handle the data we collect from you as well as the data you provide to us.
In purchasing anything from us (medicines or other products), you will need to refer to our Terms of Sale.
3. Access to our website
In certain cases, we reserve the right to restrict access to certain parts of our website.
Your account information (login address, password, or any other piece of identifiable information) is strictly confidential and should not be shared with any third party. We reserve the right to disable your access to this site if we have reason to believe you have failed to comply with the provisions of these terms.
Our website is for your personal use. You agree not to use our website or the content of our website for any commercial or business purposes.
You must not attempt to gain unauthorised access to our website, the server on which our website is hosted, or any server, computer or database connected to it. This is a criminal offence under the Computer Misuse Act 1990 and we’ll have to report you to the relevant authority and disclose your identity. And of course, you’ll no longer be able to use our website.
We can’t accept responsibility for any damage or loss suffered because of a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your device, programs, data, or other proprietary material as a result of using our website, downloading any material posted on it, or using/downloading content from any website linked to it.
4. Acceptable Use
Any material which you contribute or upload to our Site must be true, accurate and correct, comply with applicable law and must not defame any person, be obscene, offensive, hateful or inflammatory, promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, infringe any copyright, database right or trademark of any other person, be likely to deceive any person, breach any legal duty owed to a third party (such as a contractual duty or a duty of confidence), impersonate any person, or misrepresent your identity or affiliation with any person.
You shall not knowingly transmit any data that can be harmful to our website including, but not limited to, trojan horses, worms, time-bombs, keyloggers, spyware, and adware.
5. Linking to our website
We want to give everyone the tools to get the best healthcare, so the more people who know about us, the better. If you do want to tell your friends or family about Weightless, or link to our website, please follow the guidelines below:
We’re proud of our reputation and will take whatever steps are necessary to protect it.
Please do not suggest any form of association, approval, or endorsement by Weightless if none exists.
Please make sure you only include a link (not a frame) to the homepage of our website. There are strict regulations on promoting medication, so you can only talk about ourselves as an online health platform. Please don’t mention specific medications.
If you’re unsure, please ask us before linking to our website. We reserve the right to withdraw linking permission without notice if it doesn’t meet our guidelines.
6. Links on our website
We sometimes link to other websites and mobile apps. These links are there for your information only and we have no control over their content. We can’t guarantee they are factually correct, nor can we accept any responsibility for any damage or loss you may suffer as a result of their use.
7. Intellectual property rights
Everything that you see on our website is protected by copyright. Weightless is either the owner or the licensee of the material published and of all the attached rights. All such rights are reserved, which means use of our website content is limited:
You can print off one copy, and download extracts of any page(s) of our website for your personal reference only, but not for commercial reasons (for this, you’ll need a license from us or our licensors).
Please don’t modify the paper or digital copies of any materials you’ve printed off or downloaded in any way. You are unable to use illustrations, photographs, video or audio sequences or any graphics without using the text that goes with them. Please always reference Numan or any other authors of materials on our website.
If you are unable to meet these guidelines, we will ask you to stop using our website immediately and to either return or destroy any copies you’ve made of our materials.
8. Warranties
The content of the website may change, be updated or suspended. Therefore, we are unable to give you, and we exclude, all representations and warranties as to the accuracy and completeness of the information published on our website. Nor can we guarantee that the material is up to date or that every service and product will be available at all times, or indeed that the website itself will not be discontinued in the future.
We can’t be held liable and you will not be entitled to any type of compensation or other payment if the website is discontinued, if any content is inaccurate, or if any of our services are changed.
If you aren’t happy with the website, its content, or availability, your sole right and remedy is to stop using the website.
9. Our liability
To the extent permitted by law, we and third parties connected to us expressly exclude any liability for any loss or damage of any nature, such as any business losses, whether direct, indirect or consequential, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill incurred by any user in connection with our website, or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Nothing in these Terms of Use limits our liability for death or personal injury arising from our negligence; fraudulent misrepresentation or misrepresentation as to a fundamental matter; or any other liability which cannot be excluded or limited under applicable law.
10. Restriction, Suspension and Termination
We may restrict, suspend or terminate your access to our website if we believe that you have breached these Terms of Use at any time. Any such restriction, suspension or termination will be without prejudice to any rights that we may have against you in respect of your breach of these Terms of Use. We may also remove the website as a whole or any sections or features of the website at any time.
11. Jurisdiction and applicable law
These Terms of Use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
Weightless: Terms of Sale
1. Introduction
The Getweightless website is owned and operated by Weightless Clinic Limited, a company incorporated in England and Wales with company number 86210 and registered office at 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
These Terms of Sale as well as those additional terms and conditions and policies referenced herein and/or available by hyperlink, affect your legal rights and obligations so please read them carefully. You agree to be bound by these Terms of Sale when you purchase products or services from us. If you do not agree to be bound by these Terms of Sale, do not purchase products or services from us.
We’re at your disposal if you need any help or have any questions regarding our products and services. Simply drop an email to team@getweightless.co.uk or give us a call on 020 8050 1875.
We reserve the right to update, change or replace any part of these Terms of Sale from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible on our website. Please review these Terms of Sale before each order you place so that you are aware of any changes to them. Your continued use of Weightless’ products and/or services following the posting of any changes constitutes acceptance of those changes.
2. Other applicable terms
You should familiarise yourself with our Website Terms of Use, which apply to your use of our website, and our Privacy Policy which sets out the terms on which we handle the personal data you provide to us.
3. Compliance
Our clinicians are all registered and regulated by relevant UK regulator including but not limited to the General Medical Council, the General Pharmaceutical Council (GPhC) and the Nursing and Midwifery Council. We use pharmacies registered with the General Pharmaceutical Council to carry out dispensing on our behalf.
4. ID verification
If your treatment includes a prescription only medicine, we will verify your identity automatically once your prescription has been approved by a member of our clinical team.
In some circumstances, we may also need to verify your address. To do this, we will need you to provide proof of address in the form of a utility bill or bank statement. This data will be passed on to our verification partner. Our verification partner will match your data to a database of public resources to determine whether the information you have provided us is indeed correct.
5. Our online consultations
Some of our products and services require you to complete an online consultation (this includes a short questionnaire about your health and wellbeing that you take before receiving treatment). You must complete the online consultation truthfully and to the best of your knowledge. The online consultation should be completed by you, for you. It is very important that if you are unsure of an answer, you check it with your regular healthcare provider, eg GP. We and our partners, including our prescribers, will rely on your responses for the purposes of medical assessment and to determine if the treatment is suitable for you.
If you don’t understand something in the questionnaire, please contact us and we’ll give you any information you need
You should always tell your GP about any treatment and medication we supply. We will give you the option of passing on your information to your GP during the online consultation process.
6. Registration
By signing up with Weightless you are creating an electronic patient record within Numan which will contain the following information:
A record of these Terms of Sale and the Privacy Policy which you accepted.
Your personal details.
Your treatments, consultations and test results.
You acknowledge and agree that we may archive your electronic patient records including your personal information and treatments for a minimum of 8 years following your last order or prescription.
If there are any changes in your medical condition (new diagnosis, new medication, etc.) you are required to email team@getweightless.co.uk to let us know. Any updates in your medical situation could affect your suitability for treatment.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. Please contact us if you believe that someone has accessed your account without your permission.
Please do not register more than one account with Weightless and be sure to give us your correct name, address, date of birth, email and telephone number. Failure to do so may result in cancellation of your account.
7. Buying Products
You must be at least 18 years of age to make any purchases on Getweightless and you must be a resident in the United Kingdom. We deliver products only to addresses in the United Kingdom. We reserve the right to cancel your order if you are using an address forwarding service. This is to ensure that we are restricting access to our services in geographies outside of the United Kingdom.
Non-prescription
If you order a product that is a non-prescription medicine, you may still need to take an online consultation. In some cases, you may not need to take an online consultation and you will be charged for the product after placing your order. All products are subject to availability. We will inform you as soon as possible if the products ordered are not available and we will refund you all sums paid.
Prescription-only
At the end of the online consultation, you may be given the option to show a preference for a treatment option. Our clinical team and licensed prescribers need to know about your condition, any medication you may currently be using, potential allergies, and anything else that can help them assess whether the treatment you’ve selected is the right one for you.
A member of our clinical team will review your responses and assess your suitability for treatment. We may contact you via email for additional information if necessary. If you fail to respond to a request for more information, we may reject your request for a treatment.
We aim to process your request within 24 hours.
If we decide that your selected treatment is not suitable for you, we will reject your prescription and you will be notified via email. You will also be informed of the reasons for this rejection. Please note, if your request for treatment is rejected, you will not be charged. We only charge for approved prescriptions.
If we determine you are suitable for treatment, a prescription will be issued in your name. You will be charged for this prescription and your first prescription delivery will be passed on to our partner pharmacy.
Please note that professional codes of conduct and legal restrictions may limit the quantity and frequency of any product we and/or our partner pharmacy are permitted to supply to you.
Please note that for safety reasons, we do not accept returns of prescription medicines. In order to cancel your order:
If this is your first order and your prescription has not been processed yet, please email team@getweightless.co.uk and we will be able to instruct our clinical team to reject your order. You will not be charged.
You may only return prescription medicine to us in the event that we have made a mistake in fulfilling your order or your order is not as described, or is damaged or faulty in some way.
Please note that we cannot dispense more medication than permitted on your prescription. You will therefore not usually be able to get more than one repeat every 30 days, unless it is clinically indicated and prescribed by one of our clinicians
Where possible, we will aim to align your billing and prescription frequency.
Please note that any changes to your prescription frequency is subject to our clinician’s medical assessment.
We reserve the right to cancel your subscription and not supply you with any further medication or products if you notify us of any significant side effects or adverse change in your medical condition, and we shall cancel your subscription if you inform us that you do not wish to receive further medication.
8. Delivery of your products
We use registered delivery carriers in order to provide the best delivery service possible. Your delivery will be posted through the letterbox when possible and does not normally require a signature. It is your responsibility to ensure that nobody else can access the products delivered to you. Therefore, please be very careful if children or animals form part of your household.
There may be instances where your delivery is delayed due to circumstances out of our control. We cannot assume responsibility for these delays, but we will do everything we can to ensure that the best service is provided to you.
If your delivery has been delayed by more than 7 days, please contact us and we will issue a redelivery for your product/s free of charge.
If your delivery has been delayed being dispatched by one of our providers for any reason, you are entitled to request to cancel the delivery and receive a full refund.
9. Returns, cancellations, refunds
Please note that for safety reasons, we do not accept returns of medical products, including prescription or non-prescription medicine. If you have unwanted medicine please take it to a local pharmacy for safe disposal.
Not with standing the limitation on your right to cancel your order, in terms of applicable regulations, we cannot accept any medicine returned to us (and resell it) from the moment such medicine leaves our premises. However, should you, at your own cost, wish to return unwanted medicine to us, we will facilitate the destruction thereof in accordance with applicable regulations. Please contact us should you intend to return any unwanted medicines
In addition to your rights above you may return a product if it is damaged, defective, or if the wrong product has been sent to you. On some occasions we may require evidence such as a photo of damaged, defective, or wrongly received treatment. We are unable to reimburse the cost of return delivery.
You can cancel your order for prescription treatment up until the point it has been approved by a clinician.
10. Use of the products
You are responsible for checking that the medicine is the correct medicine prescribed by us and that such medicine is not damaged in any way. Do not consume any medicine if it is not in-line with that which you were meant to receive.
11. Cancellation by us
We may cancel your order if:
We have insufficient stock to deliver the products you have ordered.
We do not deliver to your delivery address.
We cannot obtain authorisation for your payment.
We cannot verify your identity and you have ordered a prescription-only medicine.
We cannot verify that you are aged 18 or over.
One or more of the products you ordered was listed at an incorrect price due to an error in typing or an error in the pricing information received by us from our suppliers.
If we do cancel your order we will notify you by email and will refund you all sums paid within 30 days. We will not be obliged to offer any additional compensation for any disappointment suffered.
12. Our responsibility to you
All of the content on Getweightless is to be considered general information and not intended to amount to medical advice. If you are seeking medical advice, you should contact a doctor or clinician and refrain from taking any action regarding your health based on the content of Getweightless. If you have any questions, please email team@getweightless.co.uk and we will arrange for you to have a consultation with a clinician.
We cannot accept liability for any damages which result from:
Your failure to provide (and continuously maintain) complete, truthful, and accurate information in your patient record, as well as in any online consultation you take with us and in any other information you give us.
Your failure to follow advice given by Getweightless, or to pass on relevant information to your regular healthcare provider.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors, and for fraud or fraudulent misrepresentation.
Weightless: Privacy Policy
1. Our commitment to protecting your personal data
Here at Weightless, we are strongly committed to respecting and protecting your privacy. Part of our commitment is being transparent with you about how we process your personal data. This Privacy Notice (the “Notice”) aims to do just that.
Within this notice we explain:
Who we are and how to contact us;
What personal data we collect about you, and how we collect it;
Why we process your personal data (our purposes), and the lawful bases for doing so;
Who we share your data with, how long we retain your data for, and any transfers that take place; and
What you can do (your rights) in relation to how we use your data and who to contact if you have any concerns.
We endeavour to implement and maintain the highest standards regarding data protection and adopt policies in line with the highest level of compliance. As such, we align to the Data Protection Act (“DPA 2018”), the UK General Data Protection Regulation (“UK GDPR”), and the Privacy in Electronic Communication Regulations (“PECR 2003”) to handle your personal data in certain ways.
When we use the term “personal data” we mean, any information that can be used to identify you as an individual, directly, or indirectly.
2. About us
We are Weightless Clinic Limited (“we”/”us”), trading as getweightless.co.uk. We are registered in England and Wales under company number 86210.
Our registered office is located at:
71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Our services
When you become a customer or patient of Getweightless, you are likely to use one of our services, each designed to ensure that you enjoy your experience with us. These include, for example:
Our ‘Getweightless’ website;
Our clinician consultations; and
Our health coaching and general healthcare services.
3. Changes to this privacy notice and your right to inform us of changes
This privacy notice was last updated on October 14, 2024. Historical versions can be provided by contacting us at team@getweightless.co.uk.
We aim to keep accurate and up-to-date information about you so we can provide an effective service. Please inform us by emailing team@getweightless.co.uk, should your personal details change during your relationship with us.
4. Our lawful bases for processing your data
When we process your data, we do it in a lawful manner. Under the UK GDPR, this means we use one or more of the following lawful bases:
Your consent (“Consent”);
When you undertake a contract with us (“Contract”);
When it is necessary for us to comply with a law or regulation (“Legal Obligation”);
When we process information to provide a service or improve our business (“Legitimate Interest”);
In rare cases where we are asked to process information in the public interest (“Public Interest”); or
In extremely rare cases, we may need to process your information in order to protect life (“Vital Interests”).
When we need to process special category data e.g., health information, biometric information, or data revealing racial or ethnic origin, we will only do so if we have a further lawful basis to do so, such as your explicit consent (“Explicit Consent”).
When we use Legitimate Interests as a lawful basis, this means we weigh privacy rights against the Legitimate Interests of the business for a particular activity. If we rely on our (or a third party’s) Legitimate Interests, these interests will normally be to:
operate, provide and improve our business, including our website;
communicate with you and respond to your questions;
improve our website or use the insights to improve or develop marketing activities and promote our products and services; or
detect or prevent illegal activities (for example, fraud); and/or to manage the security of our IT infrastructure, and the safety and security of our employees, customers, vendors and visitors.
Where we require your data to pursue our legitimate interests or the legitimate interests of a third party, it will be in a way which is reasonable for you to expect as part of the running of our business and which does not materially affect your rights and freedoms.